Viola Lewis is an active Blue Badge Tourist Guide for Scotland, an accredited trainer with her own association, the European Federation of Tourist Guide Associations (FEG) and the World Federation of Tourist Guides Associations (WFTGA).
Since qualifying with the Scottish Tourist Guides Association in 2002, Viola has served on the Glasgow Branch Committee, the Board of Directors and as Training Manager, shaping and implementing policies and strategies in tourist guide training and accreditation. She is currently the Convener of the FEG Training Consultative Group.
Over the years she has trained tourist guides and trainers of tourist guides in Armenia, Brunei, Cyprus, Singapore, Scotland and delivers various workshops and seminars at international conferences. She worked as a trainer in the cruise industry and, being accredited to deliver the WFTGA Cruise Guide Endorsement Course, delivered it in Orkney, Shetland and central Scotland.
In Scotland she is mainly developing and delivering training courses, at different levels, for site guides in regeneration areas and occasionally assists with the Blue Badge Guide Training Course as Tutor, Assessor and Moderator.
Her latest efforts centre around assisting FEG in rolling out the T-GUIDE Project – a CPD course for tourist guides on guiding people with learning difficulties.