Rosalind qualified as a Scottish Tourist Guide in 1983 and has served on the STGA Board. Rosalind has delivered tourism, tourist guide and management training both in Scotland and overseas. In Scotland she worked with the National Trust for Scotland, the Association of Visitor Attractions VisitScotland and public bodies in Scotland. She developed and delivered customer care and tourism management courses as well as guide training for Scottish visitor attractions She initiated the new STGA Green and Yellow Badge training and developed the STGA Blue Badge Training course from 1995. Rosalind was Course Director for the Scottish Blue Badge Training Course from 1989-2011, developing the training to include some distance learning and writing 13 Regional Studies workbooks for trainee tourist guides in Scotland. She developed the STGA Communications Seminar, known as Guiding is Fun and gifted the copyright of that course to STGA in 2011. Rosalind was a consultant for the setting up of the Institute of Tourist Guiding in London and was one of the UK Experts for the development of EN15565 Training and Qualifications for Tourist Guides. She also developed the Federation of European Tourist Guides (FEG) programme, “The Way Foward” Internationally Rosalind has acted as a consultant for projects in Albania, Indonesia, Singapore and the United Arab Emirates.
Rosalind joined the World Federation of Tourist Guides Executive Board in 2004 and was appointed Head of Training; in 2005 she was elected Vice President and in 2007 as President, serving as President until 2013. She developed the WFTGA Hands On Training and Train the Trainer Courses with the support of WFTGA Trainers – this included rolling out the WFTGA training programme worldwide. She was a member of the UNWTO Silk Road Task Force and has developed a Handbook for Silk Road Heritage Guides in cooperation with WFTGA, UNWTO and UNESCO. Rosalind was President of WFTGA from 2007-2013. She was awarded an OBE for Services to Tourism in 2012. Rosalind was appointed as a WFTGA Lead International Trainer in 2014 and in 2016, she delivered the first WFTGA Train the Trainer Course in Scotland.