The STGA Cancellation Policy Determines Any Refunds.
Cancellation of confirmed tour/ guide booked through STGA:
Full Day Tours: Full fee is payable if tour is cancelled less than 14 days prior to tour date.
Half Day Tours: if less than 7 days’ notice of cancellation is given, a fee of 50% will be payable; if less than1 business day, full fee will be payable.
Extended Tours*: if less than 30 days’ notice is given, a fee of 50% will be payable; if less than 14 days, full fee will be payable.
*An extended tour is a tour which lasts for more than one day.
Booking Fees are non-refundable.
Venue Tickets are non-refundable.
Refunds are always processed via the method used to make the original payment.