STGA COVID-19 Update

IMPORTANT NOTICE

From 30 June 2020 onwards our office is offering a limited service, and the member of staff you require may not be immediately available.

For any urgent matters, please email vice-chair@stga.co.uk. All of our guides are contactable.

Both STGA and our self-employed guides are regretfully unable to conduct any tours at this present time. We are very keen to get back to normal business as soon as possible. If you wish to cancel a tour, please send an email to bookings@stga.co.uk with the details of the tour including our reference/invoice number (eg N1234). 

Click Here for the latest updates and advice from the Scottish Government regarding the COVID-19 pandemic. 

 

Contacts

 

General Enquiries

 +44 (0)1786 447 784
 info@stga.co.uk  

Booking Service

 +44 (0)1786 451 953
 bookings@stga.co.uk  

Accounts

 +44 (0)1786 451 953
 accounts@stga.co.uk  

Training Manager

 +44 (0)7944 470 371
 training@stga.co.uk  

Cancellation Policy

Please note that all tours booked via our Guide Booking Service are subject to our standard cancellation policy. To make a new booking, discuss your options, or to cancel a booking, please contact our Booking Service on bookings@stga.co.uk or by phone on +44 1786 451 953. We will respond to all enquiries when our office re-opens on 30 June.

Cancellation of confirmed tour/ guide booked through STGA:
Full Day Tours: Full fee is payable if tour is cancelled less than 14 Days prior to tour date
Half Day Tours: If less than 7 days notice of cancellation is given, a fee of 50% will be payable; if less than1 business day, full fee will be payable
Extended Tours*: If less than 30 Days notice is given, a fee of 50% will be payable; if less than 14 Days,full fee will be payable.

Booking Fees are non-refundable.

*An extended tour is a tour which lasts for more than one day.

 

View our full Terms & Conditions.