Online Guide Enquiry

Norrie’s House, 18b Broad Street, Stirling, FK8 1EF
Booking Service 01786 451 953 T/F
www.stga.co.uk
STGA business days are Mon-Fri 9am-5pm
 
Terms & Conditions 2014
The STGA make their bookings as an agent for the guide and do not accept any liability in connection with these bookings.  
The contract is between you, the Client, and the guide.
All guiding fees and conditions should be agreed between yourselves and your guide prior to the commencement of the tour.
 
Insurance 
The STGA strongly recommends that passengers arrange suitable travel, medical and cancellation insurance.
  
Guiding Fees: 
We regret that the Competition Act 1998 (“CA98”) prevents our members, who are all self employed and run their own businesses, from agreeing collectively to minimum recommended guiding rates.  The Office of Fair Trading has advised us that such practice will breach the provisions of the above Act. 
 
The STGA cannot set rates for their self employed members; however the following guide line rates would apply for some tours booked via the STGA office:
 
FEES ARE REQUIRED PAID IN ADVANCE OF TOURS 
Guiding fees - approx rates: 
English Half Day-£120-£145
English Full Day-£165-£200
Language Half Day-£140-£165
Language Full Day- £225-£275
Some languages which are highly sought after may be in excess of these
For driver guiding costs would be in excess of £410 per day
We hope this helps you, only once “your” guide is located & agreed itinerary etc, can the exact fee be confirmed.
Booking Fees payable to STGA
A booking fee is payable for each guide booked through our Booking Service.
 
£12 per guide per half-day tour
£18 per guide per full-day tour
£25 per guide per extended tour (anything over 1 day)
Booking fees are none returnable
 
How to pay: 
Guide / Booking Fees may be paid by the following methods:
 
Credit Card (Visa or MasterCard) in advance of tour
Cash to the Guide for them to be pass on to us (only by prior arrangement)
Bank payments in advance - clients are responsible for ensuring payment in full covers bank charges (in sterling)
Overseas payments may attract bank charges (these are approx £7-£10 from European country & £10- £15 from Non European countries) which must be met by the client.
Conditions:
Full Day Tours-on those lasting more than 8 hours, a supplementary payment for each additional hour may be payable. A lunch allowance is also payable.
Half Day Tours-on those lasting more than 4 hours, or ending after 13.00hrs, a supplementary payment for each additional hour may be payable.
Extended Tours- Lunch, dinner, bed & breakfast to be provided. Overtime work and expenses to be negotiated prior to departure.
Travelling expenses-to be negotiated, e.g. to a pick-up point or from drop-off point.
 
Cancellation of confirmed tour:  
Full Half Day Tours: if less than 7 days notice of cancellation is given, a fee of 50% will be payable; if lessthan 1 business dayfull fee will be payable
Extended Tours*:  if less than 28 days notice is given, a fee of 50% will be payable; if less than 7 daysfull feewill be payable.
*An extended tour is a tour which lasts for more than one day
 

Entrances to attractions etc are not included in fees, these would be in addition.

For walking tours 20-25pax = 1 guide, more than this additional guide(s) are required



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